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658.812
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 CUSTOMERCRAFT : KEEPING THE CUSTOMERS SATISFIED.
Apps, Roy.
MACMILLAN, 1989.
 
 1989
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 CUSTOMERCRAFT : KEEPING THE CUSTOMERS SATISFIED.
Apps, Roy.
MACMILLAN, 1989.
 
 1989
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 Scoring points : how Tesco is winning customer loyalty
Humby, Clive.
Sterling, VA : Kogan Page, 2003.
-Website
 2003
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 Customer service in leisure & tourism.
Lyons, Adrian.
London : Hodder & Stoughton, 1996.
 
 1996
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 120 letters that get results. [One hundred and twenty letters that get results.
Consumers' Association.
Consumers' Association 1992
 
 1992
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 A practical guide to customer relations.
Council for Education, Recruitment and Training for the Hotel, Catering and Tourism Industry.
Dublin : CERT, 1987.
 
 1987
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 Accelerating customer relationships : using CRM and relationship technologies
Swift, Ronald S.
Upper Saddle River, NJ : Prentice Hall PTR, c2000.
 
 c2000
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 Achieving Excellence in Guest Service.
Ive, Josephine.
Australia: Hospitality Press: 2000
 
 2000
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9
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 Are they being served? : quality consciousness in service industries

Oxford : Philip Allan, 1986.
 
 1986
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10
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 Attitude is Everything.
Beitz, Cathy.
UK: OurBizniss Productions/Fenman , 1999.
 
 1999
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Robinson, Peter
London : Video Arts : 1973
 
  
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12
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 Beyond loyalty : the next generation of strategic customer relationship management
Chenet, Pierre.
Dublin : Oak Tree Press, 1999.
 
 1999
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13
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 Building great customer experiences
Shaw, Colin, 1928-
Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002.
 
 2002
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14
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 The call centre series : preview.
Fenman.
UK: OurBizniss Productions , 1999
 
 1999
VIDEO
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 Consumers and services
Gabbott, Mark.
Chichester ; New York : J. Wiley, c1998.
 
 c1998
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 CRM at the speed of light : capturing and keeping customers in Internet real time
Greenberg, Paul.
Berkeley, Calif : Osborne, 2001.
 
 2001
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17
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 Crowning the customer : how to become customer-driver
Quinn, Feargal.
O'Brien, 1990.
 
 1990
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18
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 Customer behavior : consumer behavior & beyond
Sheth, Jagdish N.
Fort Worth, TX : Dryden Press, 1999.
 
 1999
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 Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London : Kogan Page, 2002.
 
 2002
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 Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London ; Philadelphia : Kogan Page, 2008.
 
 2008
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 Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London ; Philadelphia : Kogan Page, 2011.
 
 2011
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 Customer relationship management : a strategic imperative in the world of e-business

Toronto ; Chichester : Wiley, c2000.
 
 c2000
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 Customer relationship management : perspectives from the marketplace

Oxford ; Boston : Butterworth-Heinemann, 2003.
 
 2003
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 Customer relationship marketing : get to know your customers and win their loyalty
Stone, Merlin, 1948-
London : Kogan Page in association with Marketing magazine, 2000.
 
 2000
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 CUSTOMER SERVICE

MOYCULLEN : IRISH BUSINESS MANUAL, 1989.
 
 1989
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26
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 CUSTOMER SERVICE AND SUPPORT:Implementing effective strategys.
Armistead, Colin G.
LONDON : PITMAN, 1992.
 
 1992
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27
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 Customer service for dummies.
Leyland, Karen.
New Jersey : Wiley Publishing, 2006.
 
 2006
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28
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 Customer Service for Irish Students.
Twomey, Suzanne.
Ireland: Gill & Macmillan: 2002
 
 2002
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29
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 Customer Service in Ireland
Twomey, Suzanne.
Dublin : Gill & Macmillan , 2007
 
 2007
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 Customer service in Ireland
Twomey, Suzanne.
Dublin : Gill & Macmillan, 2012.
 
 2012
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31
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 Customer service in leisure & tourism.
Lyons, Adrian.
London : Hodder & Stoughton, 1996.
 
 1996
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32
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 Customer service on the Internet : building relationships, increasing loyalty, and staying competiti
Sterne, Jim, 1955-
New York : John Wiley, 2000.
 
 2000
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33
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 CUSTOMERCRAFT : KEEPING THE CUSTOMERS SATISFIED.
Apps, Roy.
MACMILLAN, 1989.
 
 1989
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34
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 Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990.
 
 c1990
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35
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 Design and managment of service processes : :keeping customers for life
Ramaswamy, Rohit.
Reading, MASS. : Addison-Wesley Publishing : 1996.
 
 1996
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36
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 Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L, 1942-
New York, NY : Free Press, c1999.
 
 c1999
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 The dynamics of service : reflections on the changing nature of customer/provider interactions
Gutek, Barbara A.
San Francisco, Calif : Jossey-Bass, c1995.
 
 c1995
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 Harvard business review on customer relationship management.

Boston : Harvard Business School Press, c2001.
 
 c2001
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 "If Looks could Kill"
Crichton, Charles.
London: Video Arts:
 
  
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40
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 An introduction to customer relations for the tourism industry.
Failte Ireland.

 
  
COMPUTER FILE
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 Killer customer care : how to provide five star service that will double and triple profits
Colombo, George W.
Irvine, CA : Entrepreneur Media, c2003.
 
 c2003
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42
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 Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction
Woodruff, Robert B.
Oxford : Blackwell, 1996.
 
 1996
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43
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 Know Yourself Know Your Customer.
Butler, John.
Cork: Oak Tree Press: 2002
 
 2002
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44
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 Marketing : connecting with customers
Harrell, Gilbert D.
Upper Saddle River, NJ : Prentice Hall, c2002.
 
 c2002
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45
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 Markets of one : creating customer-unique value through mass customization

Boston, Mass. : Harvard Business School Press, c2000.
 
 c2000
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 Once a customer always a customer : how to deliver customer service that creates customers for life
Daffy, Chris.
Dublin : Oak Tree Press, 1996.
 
 1996
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47
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 Online customer care : strategies for call center excellence
Cusack, Michael, 1955-
Milwaukee, Wis. : ASQ Quality Press, c1998.
 
 c1998
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48
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 A paradigm of customer recovery.
Dawson, Ken.
Writers club press: 2000.
 
 2000
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49
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 Perfect customer care : all you need to get it right first time
Johns, Ted.
London : Random House Business Books, 2003, c1994.
 
 2003
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50
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 Perfect quality: : all you need to get it right first time.
Owen, Bryn.
London : Arrow Business Boks, 1995.
 
 1995
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